Category: Customer Service
Great Customer Service At Drakes Supa IGA Ashmore
This week I attended Drakes Supa IGA in Ashmore for some grocery shopping. What great customer service! I have been there on several occasions in times past, though it is not my nearest supermarket. My experiences at Drakes Supa IGA Ashmore have been consistently good. They do things differently from Coles & Woolworths, the big [...]
How you can sell more.
In many places these days, both off-line and online, the sense of good service has been lost in a misinformed rush to pseudo efficiency. The phrase “have a nice day” is both ubiquitous and perfunctory – and usually meaningless. I am sure that you will recall many visits to brick and mortar stores with their [...]
Get a human when you phone (for US readers); and thoughts on customer service.
Want to speak to a person when you phone an organization? Those computerized phone systems can at times be very counter productive indeed and on occasion I have experienced greater difficulties because of them. Here is a good list of shortcuts to a real human for my North American readers. Gethuman database for better customer [...]
Poor customer service by professionals, health insights and positive thinking.
Yesterday I wrote a post about being gracious and commented on the poor attitude of the computer games salesperson. Today I will be telling you about a very poor recent experience with a sales assistant who was actually an educated professional – in this case a Pharmacist (Chemist). I will also provide some health insights [...]
Are you a 5 Star person?
Maybe you have been to a 5 star hotel? Or perhaps you have just heard about them. You may have heard stories about how some 5 (and 6) star hotels have gone to great lengths in making their guests feel special, and the stays comfortable, convenient and luxurious. Things like keeping records of what a [...]
Is your customer service just hype and slick marketing? Do you want a genuine competitive advantage?
We are constantly bombarded with marketing messages, many of which can tie in with our preconceived incorrect ideas of where we might find quality service. Choice is an Australian organization which supplies trusted information for Australian consumers – no advertising, no bias… just reliable, expert advice. In today’s local online news source there is an [...]
Are your front-line customer service staff actually doing your clients a disservice?
These days I am finding very poor customer service increasingly common. Two recent examples spring to mind and I might add that these occurred despite my best efforts to communicate clearly, politely and kindly. I am not one of these “customers from hell” who tend to create problems for themselves as well as others wherever [...]
